We make most pieces of jewellery to order, which typically takes 3-10 working days. If you need your piece quicker than this please let us know and we will always do our best to meet your deadline. Please enquire for bespoke order lead times as these vary.
UK Delivery is by next day Royal Mail Special Delivery. Your parcel will require a signature on receipt.
International shipping is by FedEx, delivery times vary and we are happy to provide details on request.
Return / Refund Policy
When ordering rings, we do our best to help you order your ring in the correct size. However to allow for surprise gifts and slight adjustments we offer one complementary re-size with all ring sales. Subsequent re-sizes are charged at £30 + any added materials.
Returns are only offered for stock items, which are returned with 14 days of purchase. Customers may either exchange for another piece of jewellery or ask for a credit note. All products being returned must be carefully repacked in their original packaging and be in an unworn and saleable condition.
We are not able to offer refunds for bespoke commissions. The customer retains the right to cancel a bespoke commission at any point but material and production costs incurred will be payable.
Refunds are only offered for items that are faulty. If you receive an item that you believe is faulty please email us within 7 days of receipt quoting your name, address and details of the fault. We will then advise you on how to proceed.