Susans Gold Bangle

Measuring your ring size

When ordering rings, we do our best to help you order your ring in the correct size. However, to allow for surprise gifts and slight adjustments we offer a complementary re-size with all ring sales, subsequent re-sizes may incur a small fee.

Caring for your jewellery at home

Always put your jewellery on last, after applying make-up and scent. Store each item separately, so that it cannot scratch or be scratched by other pieces of jewellery. Do not expose your jewellery to harsh chemicals such as bleach and chlorine, especially those found in swimming pools.

Cleaning jewellery with stones at home

Diamonds and harder gemstones can be cleaned with warm water containing a drop or two of detergent and a soft toothbrush. Rinse afterwards to remove any soap residue. If you’re not sure if your gem stone is hard please get in touch.

Cleaning metal jewellery at home

Use a soft, lint free cloth to polish gold jewellery. If your piece has a matt finish you can use a fine green washing up scourer, moving gently in a circular motion to maintain the matt finish.

Easy returns

We want you to love your new piece of jewellery and wear it loads, if you’re not happy with it then neither are we! You may either exchange for another piece of jewellery or ask for a credit note.

All products being returned must be carefully repacked in their original packaging and be in an unworn and saleable condition. Returns are only offered for stock items, which are returned with 14 days of purchase.

We are not able to offer refunds for commissions. The customer retains the right to cancel a commission at any point but material and production costs incurred may be payable.

Refunds are only offered for items that are faulty. If you receive an item that you believe is faulty please email us within 7 days of receipt quoting your name, address and details of the fault. We will then advise you on how to proceed.

Packaging and personalised gift wrapping

All jewellery arrives in a luxurious grey velvet box and for a small fee gifts can be wrapped and labelled with a personalised note. You can add this to your order at checkout.

Free fully insured delivery

UK Delivery is by fully insured next day Royal Mail Special Delivery. Your parcel will require a signature on receipt.

International shipping is fully insured and handled by FedEx, delivery times vary and we are happy to provide details on request.

We make most pieces of jewellery to order, which typically takes 3-10 working days. If you need your piece quicker than this please let us know and we will always do our best to meet your deadline. Please enquire for bespoke order lead times as these vary.

Add Personalised Engraving

Would you like to add a personal message to your piece of jewellery? Most pieces can be engraved for a small fee, let us know at check out what you would like added and we will get back to you with conformation of positioning and size. The chart below shows your choice of fonts.