Jewellery

Terms and Conditions

Prices

Prices are shown inclusive of VAT in British Pounds Sterling. Prices are correct at the time of publication.

Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order    before proceeding.

Quotes for bespoke commissions are valid for 28 days from issue.

Packaging

All jewellery arrives in a luxurious grey velvet box and for a small fee gifts can be wrapped and labelled with a personalised note. You can add this to your order at checkout.

Delivery

UK Delivery is by fully insured next day Royal Mail Special Delivery. Your parcel will require a signature on receipt.

International shipping is fully insured and handled by FedEx, delivery times vary and we are happy to provide details on request.

We make most pieces of jewellery to order, which typically takes 3-10 working days. If you need your piece quicker than this please let us know and we will always do our best to meet your deadline. Please enquire for bespoke order lead times as these vary.

Returns

We want you to love your new piece of jewellery and wear it loads, if you’re not happy with it then neither are we! You may either exchange for another piece of jewellery or ask for a credit note.

All products being returned must be carefully repacked in their original packaging and be in an unworn and saleable condition. Returns are only offered for stock items, which are returned with 14 days of purchase.

We are not able to offer refunds for commissions. The customer retains the right to cancel a commission at any point but material and production costs incurred may be payable.

Refunds are only offered for items that are faulty. If you receive an item that you believe is faulty please email us within 7 days of receipt quoting your name, address and details of the fault. We will then advise you on how to proceed.

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